Our Guarantee
Service Level Commitments
We don't ask you to trust us — we give you measurable commitments and hold ourselves accountable.
2-Hour Emergency Response
During business hours, our emergency response team targets arrival at your facility within 2 hours of your call. After hours, we aim to respond within 4 hours. Floods, spills, urgent situations — we're there.
4-Hour Re-Clean Guarantee
If any area of your facility does not meet the standards outlined in your scope of work, we return within 4 hours to re-clean at no additional charge. No excuses, no disputes — just results.
1-Hour Communication SLA
Your dedicated account manager responds to all inquiries — calls, emails, or texts — within 1 business hour. You will never wonder whether your message was received.
Zero Missed Cleans
We maintain backup crews trained on your facility's protocols. If a crew member is unavailable, a qualified replacement arrives on schedule. Your cleaning never stops because of staffing issues.
Monthly Quality Reports
You receive monthly inspection reports with scored checklists, photo documentation, incident logs, and improvement recommendations. Full transparency into the quality of service you're receiving.
How We Back It Up
- All SLA commitments are documented in your service agreement
- Performance is tracked and reported monthly with hard data
- Failures trigger automatic remediation — no follow-up required from you
- Quarterly business reviews to adjust standards as your needs evolve
- No long-term contracts required — we earn your business monthly
Ready for Accountable Cleaning?
Experience what it's like to work with a cleaning partner that puts commitments in writing and delivers on every one.