The Challenge
A major Silicon Valley technology company was spending over $180,000 annually on cleaning services across their 120,000 square foot headquarters campus — and employee satisfaction with facility cleanliness was below 60%. Their previous vendor operated on a fixed schedule that didn't adapt to actual usage patterns, resulting in over-cleaning of low-traffic areas and under-cleaning of high-use spaces like cafeterias, collaboration areas, and restrooms. Badge access protocols were frequently violated, and turnover among cleaning staff meant employees saw unfamiliar faces in their workspace weekly.
Our Approach
We deployed a team of 12 dedicated cleaning professionals specifically trained on this campus's security protocols, badge access procedures, and NDA requirements. We implemented a usage-based cleaning model: high-traffic areas (cafeteria, main restrooms, lobby) received twice-daily attention, while low-traffic executive wings shifted to three times per week. We assigned consistent crew members to the same zones, creating familiarity and accountability. Our day porter maintained common areas continuously during business hours, and our supervisor conducted daily quality inspections for the first 90 days.
The Results
"Pacific Building transformed our campus. The difference was immediate — our employees noticed the improvement within the first week, and our facilities team no longer spends half their day fielding cleaning complaints. The cost savings were the bonus; the quality improvement is what keeps us renewing."
Get Similar Results for Your Facility
Every facility is different, but the process is the same: a free walkthrough, a custom proposal, and measurable results.